Returns and refund guarantee for every product
  • Return policy
  • Digital products
This Rules not provided for any digital products (game codes, keys, card codes, digital books, etc..)

For Digital Products Return Policy see tab Digital products.

Returns & Refund Guarantee

Returns & Refund is a guarantee provided for every product selling on aiwee.store. When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact Us to resolve these problems. You will then be able to request a full refund and return the item, or keep the item and agree a partial refund.

Cancellations and Returns Policy

For further information on your cancellation rights, returns and refunds please see our Returns and Refunds help page which includes details of how to cancel your order.

You may cancel your order (or any part of it) at any stage before it is delivered to you. Please note that it may not be possible to stop dispatch of the products you have ordered and you will need to return the products in accordance with the provisions set out below.

You may cancel your order up to fourteen (14) days after delivery of the order to you. Except that, orders for digital downloads cannot be cancelled once the download has started.

You may cancel your order by contacting Us with Ticket system on the Site.

Unless items are damaged or faulty when delivered, you may only cancel your order if:

(i) in the case of new software the items are as new, in a saleable condition, unused, undamaged and still in the original sealed packaging with the seal still intact;
(ii) in the case of new hardware the items are as new, in a saleable condition, unused (except to the extent reasonably necessary to examine them), undamaged and contain every component part (cables, memory sticks etc.). If you are unable to comply with these requirements, you may still return the hardware item to us but We may make a deduction from your refund to take account of the reduction in value caused by any damage or missing components; and
(iii) in the case of pre-owned software and/or hardware the items are in the same condition they were in when We delivered them to you, have not been used by you (except to the extent reasonably necessary to examine them), are undamaged and, in the case of any AIWEE or other computer software, provided that it is still in the original sealed packaging (if applicable).

If you are cancelling an item purchased in a discounted or promotional offer or as part of a combined product (for example a combined hardware and AIWEEs product), all items purchased in any offer or combined product are part of the same contract and have to be returned if you wish to receive a full refund. If all the items are not returned the refund will be adjusted accordingly. To partially cancel your order for a combined product you will need to contact our Customer Services team.

All products should be returned to us by post at the local Returns Departments within 14 days of you cancelling your order.

You will have to bear the direct cost of returning the products to us unless you are returning a faulty item. If you are returning a product to us because it is faulty, please see the below section "Damaged or Faulty Products" or our Returns and Refunds help page for further details.

Until such time as the products are returned to Us, you must retain possession of the items and take reasonable care of them.

If you return products to any of Our Returns Departments, such products must be returned no later than 14 days after they have been delivered to you.

All products must be returned with the original packaging. Products should be posted in appropriate protective packaging. We advise that on any return you obtain a certificate of posting and retain this for your records and that you take out sufficient postal insurance to cover the value of the returned products.

Damaged or Faulty Products

In the unlikely event that any product you purchase is damaged or faulty when delivered to you, or is not what you ordered, We may offer a repair, exchange or refund as appropriate, in accordance with your legal rights.

If you believe a product is faulty or damaged prior to delivery to you please contact our Returns Department by sending an email to customercare@aiwee.ltd which includes the following information:

  • Your order number
  • The item being returned
  • Brief explanation of the fault
  • Whether you require a refund of replacement
  • A member of our team will then give you all the details you need to return the faulty item.

We will bear the costs of returning faulty items to us.

Our policy on damaged and faulty products does not affect your statutory rights.

Our liability

You are responsible for the use you make of the products you order. To the extent not prohibited by law, We accept no liability for indirect, special or consequential losses; any loss which is not reasonably foreseeable; or any business losses of whatever nature (including loss of profits, contracts, goodwill, opportunity and other similar losses) arising out of or in connection with the use of the Site or any products or services purchased from the Site.

We shall not be liable for any delay or failure to perform any of Our obligations insofar as the performance of such obligations is prevented by an event or by matters beyond Our reasonable control.

We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under Ireland law, be excluded.

Nothing in this section or elsewhere in these Terms & Conditions affects your statutory legal rights.

This Digital Products Return Policy in addition to Return Policy is provided for any digital products (game codes, keys, card codes, digital books, etc..)


We deliver Digital Products to your e-mail address or special Delivery page in your Account or provide it during the checkout process. We are running 24/7 and do our best to deliver your digital products as soon as possible.

Return Policy

Due to the nature of digital products, you may not return it once they have been received. You may request a refund on your order if your order has not shipped. However, we ship most orders within seconds of receiving the order so you have to work fast. Once the order is placed our Policy is to deliver digital products to our customers as soon as possible. If you have any problem with activation of your digital product, etc. please use Ticket System and we will fix the issue for you immediately.

If you have questions not mentioned here, feel free to Contact Us.

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